No delivery email update

  • 12 May 2023
  • 2 replies
  • 36 views
Laura92xx
Rank

I ordered my phone upgrade yesterday expecting next day delivery and I've had no email to say it's been dispatched today, only one email yesterday to say my order has been processed. When can I expect my new phone?

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you got an order complete email @Laura92xx? 

Maybe ask the iD sales team, on 020 7139 1397, for an update (with your order number handy). 

Alternatively, use the online iD live chat, or privately contact iD Mobile using Facebook Messenger, or send them a Twitter direct message, for an update.

The support teams work until 8pm on weekdays (and 6pm at weekends). 

 

Mohammed
Rank
Userlevel 7
Badge +10

I ordered my phone upgrade yesterday expecting next day delivery and I've had no email to say it's been dispatched today, only one email yesterday to say my order has been processed. When can I expect my new phone?

Hey @Laura92xx,

Hve you since had an update on your order or did you still need help?

It should be picked today so tracking should be sent by tonight at the latest.

Mohammed

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