Hi,
I migrated from Vodafone to ID Mobile November 2021 & all has been fine until a few of days ago
No one using a Vodafone mobile number can contact my ID mobile number via ringing or texting. (Their attempts to ring me get passed directly to a Vodaphone answering machine).
All other networks work fine ( ID mobile, O2, EE - all ok)
We’ve been in contact with Vodaphone yesterday who can not find any issue with my wife’s Vodafone service ( ….even though they also get the Vodafone answering machine when they try to ring my number which is on ID Mobile)
I’ve eliminated the following:-
- Restarted phones.
- Swapped sim cards into a different ( unrelated) phone.
- Tried both WiFi & cellular.
- Got other people from other networks to contact me ( All Vodaphone users get immediately transferred to Vodafone voicemail for my number).
- Also tried from a few miles away to eliminate any local / location based issues.
- I can ring / text all other providers including Vodafone - But Vodafone users can’t contact me.
Seems to be some kind of split service ?
Please can this be resolved asap ?
Regards
Chris
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