I just upgraded my phone, kept the same aim card (the new phone did not come with one), and everything yesterday was working well.
Today I got an email telling me “congratulations on your upgrade” and no longer am getting any service.
Should I be worried or is this normal? When I log into the ID app everything is as it should be, it sees my new details etc.
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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