Question

NO SIM CARD RECIEVED SINCE MY ORDER

K
Rank

I still haven’t received my sim card since 6th and have no way of communicating outside my home because of this. Live chat agents are all busy. iD is the most difficult provider yo communicate with. I don’t know if I still have my number from the previous provider even though I provided the PAC Code when ordering. Its been so difficult to go without mobile communication for so many days. I recommend everyone to avoid this horrible company. I have received billing information even though they haven’t provided me with anything at all. If you go with another provider at the very least you can talk to someone and would receive a SIM card to use their service. 

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10 replies

andewhite
Rank
Userlevel 8
Badge +9

iD dispatch SIM cards using Royal Mail, and advise it takes 3-5 working days for delivery.
I guess the Easter break and Royal Mail strikes aren’t too helpful either.

There are ongoing issues processing PAC submissions, and new iD account registration requests, which means their live chat service is overwhelmed at the moment - you could be waiting days for a reply here 😟

You can also get assistance by contacting iD Mobile privately on Facebook (using Messenger), or Twitter (by DM).

Their customer support agents work until 8pm on weekdays (6pm at weekends).

🍀

 

Kash
Rank
Userlevel 7
Badge +7

Hi @KN123,

I can see that we have responded to you on another post.

If you require further assistance please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

set up a id sccount on the 18th june its now 23rd and still no sim card has been delivered or tracking even though my direct debit has been set up

andewhite
Rank
Userlevel 8
Badge +9

set up a id sccount on the 18th june its now 23rd and still no sim card has been delivered or tracking even though my direct debit has been set up

Okay @travel123, iD Mobile say online that it takes 3-5 working days for a SIM card to arrive - from the date of dispatch. iD use Royal Mail (without tracking) for online SIM card orders.

Unfortunately, iD start charging you for your network use on the date they dispatch the SIM card, because the SIM card is activated when dispatched.

T
Rank
Userlevel 1

thats worrying someone could be using your contract ????

andewhite
Rank
Userlevel 8
Badge +9

I guess so, if your order item was delivered to the wrong address, and someone happened to fancy trying out iD Mobile for free.

Kash
Rank
Userlevel 7
Badge +7

Hi @travel123,

Please let us know if you require assistance with this.

We can look at blocking the current SIM and sending out a new one to your address.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

Thanks kash I am on holiday but my son says a letter with my ref number has arrived today so will be ok 

Tom
Rank
Userlevel 7
Badge +4

Hi @travel123 

 

Glad to hear that, let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

Thanks

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