Hi, on Sunday I made an upgrade order and I received the acknowledgement email, and then the 'your order has been processed' email. Since then I haven't heard anything. I spoke to someone on live chat yesterday who said because of the bank Holiday it would be 24 hours from yesterday morning for it to be sorted. Still haven't heard anything, and now the Live chat button won't appear.
Anyone have any idea what to do? Its getting really frustrating
+9
You can also contact iD privately on Facebook (Messenger), or Twitter (DM).
The online customer care team work until 8pm on weekdays (and 6pm at weekends).
If you’ve got your order number handy, another option is their telephone sales team on 020 7139 1397, although there’s probably a queue.
🍀
+4
Hi
Have you managed to get in contact via the methods outlined above by
Please let us know if you still require support here so we can get in touch and take a look.
Tom
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