Not a happy customer.
ID mobile upgrade policy is forcing me to look elsewhere.
I’m not one for upgrading my phone at every new series launch, so if my mobile is still working, I’ll change it every 3-4 years, so after the usual 24mth contract, I’ll switch to a sim only deal & then upgrade at will.
Now the time is here to upgrade, the best handset ID can offer me is a Samsung A25.
My only downfall was by taking sim only deals from ID mobile.
ID are confident & happy to sell me a new contract on any handset (S24 or Pixel 8) resulting in me loosing my current mobile number. (loosing phone number is not acceptable)
But there is no upgrade path to a quality handset while retaining my current phone number. (as per live chat)
Live chat suggested porting my number away to another provider for a month > then porting it back,
not a chance I’m doing that.
ID keeping costs at a reasonable level, only providing online support via automated systems is all well & good, but the human interaction & common sense is surely missed here.
The lack of IPv6 support is manageable, but loosing my longtime phone number is NOT
If the only option of upgrading to my preferred handset whilst retaining my number is by moving to another provider, that is what I'll do,
but I won’t be returning.
Tom