I am no longer receiving one time codes when shopping online. My building society have advised I need to speak with my telephone network provider, as the issue is showing that my telephone number isn’t registered with you, causing a network problem. As a result, you have received reports stating an ‘unknown subscriber’.
They have also advised:
For clarity, we’ve sent the appropriate data to your phone network, and if this was successful, they’d provide a delivery receipt to us, to confirm they’ve received this and sent the appropriate message to you. Your network provider has sent us a confirmation of a ‘no network assignment’ for your mobile number.
I have been dealing with Lauren via your Facebook page this week but the matter is still not resolved. Yesterday evening I was asked to duplicate the issues I have been experiencing and was asked 'Would you be able to request an OTP text, and then let us know the date and time that the request was sent? This is so that the team can track this.'
The issue is occurring with my credit card which is due to expire imminently and my new debit card, so as things stand, I am unable to pay for anything online that requires a one time code to pay.
Please can you liaise with your social media team and advise why this issue is happening and find out the name of the team they are liaising with to get this resolved.
I have been a customer with you since October 2018 and you manage to bill me every month but currently when I need you, I am being advised I am not registered with you.