Question

Not able to login to my account

  • 14 March 2022
  • 1 reply
  • 26 views
Helen Pearson
Rank

I want to change my plan but after changing my password, it is still saying my password or my email is incorrect.  This is so frustrating.  I have tried several times with the same response.  I want to change my ID plan.  I have wasted so much time on this.  It is really annoying that I can’t speak to a real person.

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1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @Helen Pearson, I’d recommend reinstalling the app, clearing your browser’s cache/cookies, and/or trying a new browser or device.

If you’re still having issues after that, get in touch with the Live Chat team for assistance.

 

Thank you,

Rory

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