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not received my SIM.

  • 16 November 2023
  • 11 replies
  • 358 views
Leakey89
Rank
Userlevel 1

Hi there,

 

My direct debit has been set up but I haven’t received any emails about my new sim being sent. I’m waiting on the SIM in order to get a PAC code and cancel my old contract. Any help would be greatly appreciated!

Paying for two direct debits wasn’t in my plan! 

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Best answer by andewhite 16 November 2023, 14:32

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11 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Leakey89, if you placed an online SIM only order with iD, they advise allowing 3-5 working days from the date of dispatch, which is normally the same date as your ORDER COMPLETE email message from iD.

iD use Royal Mail (without tracking) for SIM only order fulfilment, and unfortunately it seems sometimes things are lost in transit.

 

 

Leakey89
Rank
Userlevel 1

Thanks for your reply. It just seemed odd there was no email/information about when the SIM card would be sent, or if it was sent. That’s good to know though, thank you

Kash
Rank
Userlevel 7
Badge +7

Hi @Leakey89,

Welcome to the Community!

It looks like @andewhite has answered your query.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Nikusha Iadze
Rank

hello i ordered sim card 
transaction number-
order REF-
and it didn't came it's been like 3 weeks or something like that 
can you ckeck where is it? or is it coming or not?

money is already taken from my account 

and no message on my email

Kash
Rank
Userlevel 7
Badge +7

Hi @Nikusha Iadze,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank

With my sim card happen same. I order week ago and not come, then I block like stolen and ask replacement with same number and don’t have yet. So very weird.. how long need to wait? Thill they charge from you account when you can’t cancel contract? I wait till Friday of doesn’t come I will cancel contract. Doesn't seem very reliable.

Kash
Rank
Userlevel 7
Badge +7

Hi @KristinaDestina,

Welcome to the Community!

SIM only deliveries can take 5 working days to arrive.

If your SIM doesn’t arrive in this time, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank
Userlevel 1

I was told that if I ordered a before 8pm the same day I would receive it the next day.

 So I ordered my sim yesterday before 8pm and it hasn’t arrived. Where’s my sim?

james neenan 

Kash
Rank
Userlevel 7
Badge +7

Hi @Neenanmufc,

Welcome to the Community!

If you ordered a SIM only contract we wouldn’t send this on a next day delivery.

SIM only contracts can take up to 5 working days to be delivered.

If you don’t have the SIM after this time, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank
Userlevel 1

Thanks I’ve received my sim 

Tom
Rank
Userlevel 7
Badge +4

Hi @Neenanmufc 

 

Glad to hear, welcome to iD Mobile.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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