Since my sim changed to my old number, I am not receiving texts
i did as it said and checked settings changed to my old number but it’s still not working. Please help
Since my sim changed to my old number, I am not receiving texts
i did as it said and checked settings changed to my old number but it’s still not working. Please help
When was your number port completed?
Who was your old mobile provider?
Are you Android or iPhone?
Did you get a new handset when you joined iD?
Yesterday
Old provider ee
it's an iPhone 12 which I got when I joined Id
There are a few things to try initially:
Hi
Thank you,
Rory
Tried both of these and it appears I’m still not getting texts from set people
Okay, so with iMessage and FaceTime TURNED OFF, you don’t receive text messages from certain people?
Is the correct mobile number showing in the following:
Have you had a different iPhone previously?
If so, have you checked the old device isn’t linked to your mobile number in your Apple ID? - sign-in at https://appleid.apple.com
Could someone from customer service contact me now please or I am cancelling my contract. I’ve been in numerous chats to no avail told it would be fixed within 48 hours and it’s still not fixed
That’s really awful customer service
Have you tried a Network Reset?
If you’re using iOS 15 or later then:
This will also reset any Wi-Fi networks and passwords, mobile data settings, and VPN and APN settings that you've used before.
Good luck.
Still no one has contacted and i am still not receiving all messages
Still no one has contacted and i am still not receiving all messages
Seems you’ll definitely need assistance from iD Mobile to get this number porting issue fixed.
If you’re happy to wait here, then someone from iD may read your forum posts again, although it’s been nearly two weeks since iD last responded to your posts.
I suggest getting real-time assistance using the iD Live Chat service - if it doesn't work on your smartphone, then try another device like a tablet, iPad or laptop.
You can also chat to iD Mobile using facebook or Twitter.
Just remember one thing - the iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends. Outside these times you’ll get an automated reply.
I hope they can help you - anyway, good luck!
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