Question

Not receiving OTP messages

  • 15 December 2021
  • 15 replies
  • 1591 views
C
Rank

URGENT

I just switched from Vodafone and I'm not getting important OTP text messages. I tried removing sim card, switching my phone on and off. Phone calls and ordinary txt messages appear to be okay. I have Apple iPhone 11. Thank you. 

PhilC
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15 replies

Howard Sharp
Rank

I am having exactly the same issue and unable to get on to my santander bank app as unable to register my device. Same with amazon app. Tried restart, taking sim out etc. Google pixel 6 phone.

Howard Sharp
Rank

I am not getting one time passcodes from both my banking app and amazon. Tried removal of sim and reboot of phone. Moved across from Vodafone.

Will
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Userlevel 6
Badge +8

Hi @Howard Sharp,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
WelshPaul
Rank
Userlevel 8
Badge +6

I have seen similar posts on the O2 and Vodafone community forums... All recently ported networks. I wonder if it's part of the porting process and just takes longer to complete (24/48 hours)?

I
Rank

I have the same issue. I ported 5 days ago and my number is showing correctly in my Iphone Phone settings

Howard Sharp
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Should be resolved when you get a private message from ID admin. Mines ok now . I suspect that a sim refresh does the trick. 

I
Rank

Thanks Howard, I will await their message

Kash
Rank
Userlevel 7
Badge +7

Hi @Ian Stirling ,

Can you try the following;

1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:"

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
I
Rank

Thanks Kash.

I already tried this, in my message I said that my number is correctly showing on phone. It is also correct on messages

 

I
Rank

Kash, what else can I do to fix?

 

Kash
Rank
Userlevel 7
Badge +7

@Ian Stirling,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

I am having the same issues mentioned here.

i have done the deactivate I message and out back on, then phone on and off for an hour etc. tried everything mentioned, it’s a brand new phone so i believe  the issue is with the network and not my i phone.

andewhite
Rank
Userlevel 8
Badge +9

I am having the same issues mentioned here.

i have done the deactivate I message and out back on, then phone on and off for an hour etc. tried everything mentioned, it’s a brand new phone so i believe  the issue is with the network and not my i phone.

Hello @Lj2022,

This issue seems to occur more frequently with number ports from Vodafone to iD, judging by posts to this forum.

Anyway, the “Not receiving OTP messages” post sounds like a similar problem, which @StuartGlu has solved by re-registering his mobile number with the senders. 

Good luck.

L
Rank

Hi @andewhite  Thanks for getting back to me 👍

 

I have tried what sorted @StuartGlu ’s issue out and I’m still unresolved. I’ve probably got 5-8 app’s/accounts I can’t access as they need an OTP code, HMRC, gmail, DPD, klarna, other banking apps. I have tried to raise the issue on live chat with ID but I haven’t really got anywhere with that.

Kash
Rank
Userlevel 7
Badge +7

@Lj2022,

Did the Live Chat Team raise this to our Tech Team for you?

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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