Question

not receiving text from overseas

  • 11 November 2022
  • 1 reply
  • 17 views

Hi there! I need to receive an access code from my overseas bank to access online banking, but I am not receiving it when they send it. The bank have asked me to check whether you (ID) are blocking SMS from short numbers. If this is the case, how can I resolve it?


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1 reply

Userlevel 7
Badge +7

Hi @Francesca Gori,

If you are receiving a text from an overseas bank, it’s important to check that they have added the UK dialling code before the number.

I would advise double checking with the bank to see if the UK dialling code has been added.

Kash

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