Question

Notice to cancel the contract

  • 2 December 2023
  • 1 reply
  • 14 views
F

I purchased the phone and new contract on 29th of November. The SIM didn’t work and there is no customer service at all. 

I got through to the chat agent after waiting an eternity, only to be told that “the system is down”. I want to cancel the contract. I have told this to the chat agent and they didn’t do anything. 

What do I need to do so my cancellation request is registered by iD Mobile? 

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @fahdsaqlain 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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