Number port

  • 14 October 2023
  • 3 replies
  • 27 views
M
Rank

I ported in my old number yesterday and my temporary number from ID is still showing on my ID account/dashboard. How long should it take to change to my ported in number? Thanks

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Muss Gaynor Lyon,

Welcome to the Community!

Have you checked what number is showing when you call people and the number that people are reaching you on?

If it’s just your iD Mobile dashboard, you may need to log out and log back in for it to update.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

Hiya Kash,

Yes my old number had ported in & was showing when I made outgoing calls. Although my  partner was unable to get through to me using either my old or new number over the weekend However,  I received an email from ID yesterday & I believe there was a delay in the porting in process on Friday. When I got home yesterday I was able to receive calls and my old number is now showing on my dashboard. Thanks👍😊

Tom
Rank
Userlevel 7
Badge +4

Hi @Muss Gaynor Lyon 

 

Glad to hear that’s sorted, let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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