Question

number transfer not worked

  • 2 January 2024
  • 3 replies
  • 63 views
Helen Ward
Rank

I've requested my number transfer twice, giving my PAC, and I was given dates in Dec for the transfer, but nothing happened either time. How can I get my old number transferred to iD please?

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Helen Ward 

 

What date(s) were you given for the transfer to take place one?

 

With the festive period, there have been some delays which we can only apologise for.

 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Helen Ward
Rank

Hi

I was given 19th Dec and then when it didn't transfer I submitted the request again and was told 21st Dec. It still hasn't been transferred. 

Can you help please. 

Thanks, Helen 

Tom
Rank
Userlevel 7
Badge +4

Hi @Helen Ward 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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