Ive recently tried porting my old number from 3. It says its supposed to have changed on the 6th of September, however all ive gotten is two messages saying it’ll be done soon however its been too long. Really need my old number back, any way to get an update.
Thanks!
Best answer by Kash
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+9
Hey
Forum members can’t look at your iD account
The agents work until 6pm at weekends (and 8pm on weekdays).
I tried live chat and was promised an update within 48 hours updating me on the status of my number being ported, however i was never sent any update. Was hoping i could recieve some sort of an update from someone here
+9
Okay
If you don’t mind waiting, iD should reply to your post in due course.
Have you tried using Facebook Messenger or X (Twitter) DM, to get assistance from customer service?
If you send an out-of-hours private message, they’d normally respond when resuming work, usually within an hour or so - the social media customer service team work on weekdays and at the weekend.
FYI, the following is what iD say about number transfer, which don’t happen as scheduled:-
I suppose ill wait for a reply from the support team
Thank you!
+7
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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