Solved

Old number has not transferred over

Murat Simsek
Rank

So i have decided to move over to iD with a new contract but I wanted to keep my old Vodafone number.

When purchasing the new contract I was told the porting will take place 23.4.24.

At around mid-day of the 23rd both my old vodafone sim and new iD sim have stopped working, it is now the afternoon of the 24th and my new sim is still not working.

Is this normal? I have never had this process take so long.

icon

Best answer by Lauren 27 April 2024, 11:56

View original

14 replies

Tyler
Rank
Userlevel 3

Hey there @Kevmozzer, welcome to Community!

 

All ports complete between 8am-10pm on the selected date. If past 10pm it hasn’t completed fully, we’d recommend restarting the phone.

 

Please let us know if you’re still awaiting on the port to complete.

 

Thank you,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank

Due to swap on 13th May, still not happened.

K
Rank

Mine was due to change yesterday, but still hasn't.

1
Rank
Userlevel 1

All sorted eventually. 

Thanks 

Kash
Rank
Userlevel 7
Badge +7

Hi @123red73 @Martin Degg,

Welcome to the Community!

Just checking if you have any update on your port?

If your port still hasn’t processed we can PM you to get it sorted.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
1
Rank
Userlevel 1

I am also waiting for my old number to transfer over. Should of been transferred yesterday. 

Martin Degg
Rank

Hi my number was due to come over this morning but has not from vodafone. How do i sort this as i need for work asap? Thank you

My phone also says NO SIM

 

I been waiting 2 days. Was told would be done by 7th, then by 6pm today and both times failed. If it’s not sorted by Monday phone is going back and will cancel contract. First time i’ve ever had issues porting number.

I
Rank

Hi my number was due to come over this morning but has not from vodafone. How do i sort this as i need for work asap? Thank you

My phone also says NO SIM

 

I
Rank

Hi my number was due to come over this morning but has not from vodafone. How do i sort this as i need for work asap? Thank you

 

I
Rank

Hi my number was due to come over this morning but has not from vodafone. How do i sort this as i need for work asap? Thank you

Lauren
Rank
Userlevel 4
Badge

Hi @Murat Simsek, @andewhite is correct here. This sounds like a faulty SIM, you may need a replacement.

If you’d like us to set this up, just let us know here and we’d be happy to send you a PM.

-Lauren

andewhite
Rank
Userlevel 8
Badge +9

Sounds like your iD SIM card is faulty, or hasn’t been activated, @Murat Simsek. 

You might need a replacement SIM card.

 

Murat Simsek
Rank

Hi @andewhite 

 

I only put the iD sim into my phone once the old vodafone stopped working so actually not sure if it ever worked.

 

I’ve tried logging into my iD account off the app but it wants me to enter a passcode which i cant receive because i have no cellular reception 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Murat Simsek, has the ‘new’ iD SIM card worked at any point since you received it?

If your old provider’s SIM card has stopped working, it’s likely your switch happened - your iD account should show the number you wanted to keep, if switch was successful.

 

Reply


Terms & Conditions
Why iD Mobile?