So i have decided to move over to iD with a new contract but I wanted to keep my old Vodafone number.
When purchasing the new contract I was told the porting will take place 23.4.24.
At around mid-day of the 23rd both my old vodafone sim and new iD sim have stopped working, it is now the afternoon of the 24th and my new sim is still not working.
Is this normal? I have never had this process take so long.
Best answer by Lauren
Hi
If you’d like us to set this up, just let us know here and we’d be happy to send you a PM.
-Lauren
+26Okay
If your old provider’s SIM card has stopped working, it’s likely your switch happened - your iD account should show the number you wanted to keep, if switch was successful.
Hi
I only put the iD sim into my phone once the old vodafone stopped working so actually not sure if it ever worked.
I’ve tried logging into my iD account off the app but it wants me to enter a passcode which i cant receive because i have no cellular reception
+26Sounds like your iD SIM card is faulty, or hasn’t been activated,
You might need a replacement SIM card.
+19Hi
If you’d like us to set this up, just let us know here and we’d be happy to send you a PM.
-Lauren
Hi my number was due to come over this morning but has not from vodafone. How do i sort this as i need for work asap? Thank you
Hi my number was due to come over this morning but has not from vodafone. How do i sort this as i need for work asap? Thank you
Hi my number was due to come over this morning but has not from vodafone. How do i sort this as i need for work asap? Thank you
My phone also says NO SIM
Hi my number was due to come over this morning but has not from vodafone. How do i sort this as i need for work asap? Thank you
My phone also says NO SIM
I been waiting 2 days. Was told would be done by 7th, then by 6pm today and both times failed. If it’s not sorted by Monday phone is going back and will cancel contract. First time i’ve ever had issues porting number.
+24Welcome to the Community!
Just checking if you have any update on your port?
If your port still hasn’t processed we can PM you to get it sorted.
Kash
+24Hey there
All ports complete between 8am-10pm on the selected date. If past 10pm it hasn’t completed fully, we’d recommend restarting the phone.
Please let us know if you’re still awaiting on the port to complete.
Thank you,
Tyler
+24Hi
Glad to hear that the issue is resolved.
If you require further assistance, please let us know.
Kash
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