Hi, I ordered my phone through Mobiles.co.uk on Monday, and submitted my Pac code / existing number. The transfer was set to happen yesterday. From Three to ID.
Today I began using the new ID sim, however it’s a completely new number.
I haven’t had any text/notification that the transfer has been processed or is underway.
What should I do?
Best answer by andewhite
View original
+9
If you submitted your PAC at the point-of-purchase, and selected a switching date of 25-Jan-2024, then it sounds like something's gone wrong.
Is your old service provider’s SIM card still working,
Yes, my old Three Mobile sim is still working.
+9
Okay
My suggestion would be to start an online Live Chat with iD support, about your switch.
The advisors work until 8pm on weekdays (6pm at weekends).
I can’t get on the live chat – there’s never a button visible?
So, seems there’s been a breakdown in communication somewhere between mobiles.co.uk & ID?
I was going to try and do the process again using this link: https://switching.idmobile.co.uk/customerPortIn however I need a ‘Transaction number’ which should be on the ‘Welcome to ID’ email – unfortunately I didn’t receive that email either!
Any help appreciated. I can’t even get on a live chat (quickly discovering where the saving come from on this network...).
Continually refreshing the page looking hoping for this ‘chat button’ to appear. Nothing.
Never experienced this kind of user interface / difficulty using an online chat. Pretty diabolical.
Definitely having some second thoughts about my switch to ID...
+9
Okay
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
If done online in a web browser, after several seconds the following should appear:
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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