Question

Old number outstanding balance email

  • 15 March 2023
  • 1 reply
  • 10 views
N
Rank

Timeline.

I lost an old phone which had an id mobile monthly sim card winter 2019/2020.

I thought i cancelled it and set up a new id monthly sim on a new number. 

I recently switched providers cancelling my monthly sim card with id.

I noticed a direct debit still set up, so cancelled it as i no longer use id mobile.

I received an email (11/3) warning me of an outstanding balance on my first id mobile number of £5. This number hasn't been active since 2020. I no longer have an active id account. 

Please get in touch so this can be cancelled properly. I do not want to be charged a termination fee on a number i cancelled in 2020.

 

 

 

 

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1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Nathan Smith 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there.

 

Tom

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