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One Time Passcodes

  • 1 August 2023
  • 5 replies
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Alex Fletcher
Rank
Userlevel 1

I have started as a new iD Mobile customer today. A problem I immediately seem to have is that my One Time Passcodes (as required by banks) are not coming through. 

Please advise!!

Thanks, Mark

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Best answer by andewhite 1 August 2023, 16:48

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

It can take 24-48 hours for the SMS network routing to become know to all the SMS gateways that banks use to send out OTP 2FA information @Alex Fletcher.

On what date was your number transfer to iD Mobile completed? 
 

Alex Fletcher
Rank
Userlevel 1

Thanks for replying. Number transfer was completed today (1 August), so I guess I need to give it some time, as you already indicated?

Tom
Rank
Userlevel 7
Badge +4

Hi @Alex Fletcher 

 

Is this with all OTP codes or just some?

 

Please let us know how you get on after 48 hours.

 

Tom

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Alex Fletcher
Rank
Userlevel 1

Tom - it was all OTP codes, but they are working ok now, just had to give it some time!

Mohammed
Rank
Userlevel 7
Badge +10

Glad to hear that it’s fine @Alex Fletcher  If you do have any issues, let us know!

Mohammed

 

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