Hello,
I made an order for a new upgrade as my current phone has broken. I received an email stating ‘We’re sorry but we’ve had to cancel your order (###) as it didn’t pass our internal security checks’
This is very frustrating, as at the beginning of the year I was victim of identity fraud, in which ID Mobile opened an account in my name to someone else. Now when a legitimate order is placed it is cancelled without any further checks completed to ensure it is me, or any other way for me to challenge this cancellation.
Other advice from ID Mobile is to wait 30 days before processing the order - I will not be waiting 30 days to apply again but will be taking my business elsewhere unless this can be resolved, which is a shame as I am generally happy with the service ID Mobile provide.
Best answer by andewhite
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