Question

Order complete but no update on delivery

  • 2 June 2023
  • 2 replies
  • 45 views

Hi!

My transaction number is 437853144. I got an email that it’s completed on the 31-st of May, but I still haven’t received my update on delivery. My last day at the address I’m currently at is the 4-th of June. Will I be able to receive it on time? May I please get an update?

Thanks!


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2 replies

Userlevel 8
Badge +9

If you ordered an iD SIM card, it is sent by Royal Mail post without tracking information. 

iD advise it takes 3-5 working days to be delivered from the date of dispatch.

Userlevel 7
Badge +4

Hi @Darya Arbuzova 

 

Did you order a device plan or SIM only plan?

 

Devices are sent via DPD within 1-2 working days, SIM only plans are delivered via Royal Mail within 3-5 working days.

 

Tom

Why iD Mobile?