Question

Ordered a SIM, two weeks ago, haven't received it nor have I an order number

  • 31 August 2022
  • 2 replies
  • 33 views
C
Rank

I ordered a SIM only deal on 18th August. I entered all my bank details, didn’t receive a confirmation email nor have I received the SIM. I have been trying for days to access the chat  and can’t get in touch. Can someone please help me?

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @ciosa90, from what you’ve posted it sounds like your order wasn’t processed by iD.

Have you been charged after choosing an iD SIM only plan?

Try accessing the online chat https://idmobile.co.uk/live-chat using an incognito/in-private/private window in your web browser.

If you still can’t use the online chat, get in-touch via the iD social media team, on facebook (using Messenger), or Twitter (by Direct Message).

Any out-of-hours messages on social media are picked-up when the social media team next start work.

Anyway, good luck.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @ciosa90 

 

Are you still having an issue here?

 

I’d recommend contacting us via the methods @andewhite has suggested above so we can double check your order has gone through!

 

If you’d prefer us to contact you through the iD Community private messages we can do this, let us know!

 

Tom

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