Unfortunately we have lost a sim and coincidentally access to the listed email address. How can we activate the replacement sim (which I have collected from Currys)?
Best answer by Tom
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Other ways to verify identity for sim activation
Userlevel 4
You’ll need to access your e mail service via another device; also see-
We cannot currently access that email address from any device, so need to register the sim by other means - for example using another email address.
Userlevel 7
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Thank you so much. As I mentioned on my reply to your PM, yesterday we were able to resolve this by chatting with your team on Facebook messenger. It was very helpful indeed and we are up and running. Thanks again, Mark
Userlevel 7
+7
Hi
Glad to hear that it is resolved.
Please let us know if you require further assistance.
Kash
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