Since porting 5 days ago I have been unable to receive OTPs. I was promised over 48 hours ago that as this has been escalated to the technical team it would be sorted.
This is not the case.
The service is not fit for purpose and it seems that I will have to cancel my contract.
I see that this is a common problem during porting to iD. Surely they should know how to prevent/rectify the matter.
can anyone give me a timescale?
Being unable to access my funds/ do a weekly online grocery shop etc etc is absolutely appalling
