My bill has come out at £45 not £33.99, I have no other charges
Best answer by andewhite
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over billed
Userlevel 8
+9
Perhaps the billing period is longer than 1-month,
This can happen if you change the date of your direct debit, or you upgrade your plan during your billing period.
It appears 2 amounts are coming out of my account, my old plan and new even though I uograded
How do I request a refund for the over paid amounts?
Userlevel 8
+9
Sounds like you have two active iD Mobile accounts,
Perhaps you purchased a new network connection, instead of upgrading
Buying a new plan, while when thinking you’re upgrading (your iD Mobile plan) seems to happen fairly frequently.
My account clearly states upgrade and I only have one account to view so this is clearly an oversight from ID….Any idea how to resolve and request money back? Thanks :)
Userlevel 8
+9
My account clearly states upgrade and I only have one account to view so this is clearly an oversight from ID….Any idea how to resolve and request money back? Thanks :)
Use the online iD Live Chat service to speak to iD customer support,
The advisers work until 8pm on weekdays.
Userlevel 4
Hi
If you’re worried about a new plan being processed instead of an upgrade, it’s worthwhile checking the direct debit reference. If the number is the same, it’ll relate to the same account.
If you also still need any further assistance with this, feel free to let us know here and we’ll be happy to send you a PM.
-Lauren
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