After 10years SIM only direct debit, emergency only phone at 6 pounds a month. This month was charged 26pounds, Impossible to get to a human, went to Curry's they tried calling a 4 digit number to stop it? No response so informed us to go to bank, Bank said scam refunded overcharged amount. ID send message saying account suspended although money still deducted for SIM card. We are pensioners don't have clue what they are up to something about 1.50 a call for SMS or SMS. 10 years at 6 pound a month fine but when it goes wrong thank God the back were quick to respond. Now with no human to talk to were obliged to contact the ombudsman.
Best answer by Mohammed
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