Question

PAC

  • 6 May 2023
  • 2 replies
  • 185 views
Sally Ord
Rank
Userlevel 1

I have received my PAC code from o2 but ID keeps saying there is a problem with it any ideas on what i need to do?

This topic has been closed for comments

2 replies

I
Rank
Userlevel 1

Hi

 

Make sure you complete your profile before you submit the port request otherwise you’ll get the error that there’s a problem with the information you’ve input.

 

This caught me out yesterday when I’d just received my SIM and tried to submit my port in request 

 

Here’s a direct link https://my.idmobile.co.uk/web/cpw/dashboard?p_p_id=selfcare_WAR_selfcareportlet&p_p_lifecycle=0&p_p_state=normal&p_p_mode=view&p_p_col_id=column-1&p_p_col_count=1&_selfcare_WAR_selfcareportlet_pageId=myProfile

 

Fill that out and try again and it should work this time.

 

Note that the earliest they’ll carry out the port is going to be Wednesday now (I managed to get mine booked for Tuesday but that’s because I did it yesterday.

 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Sally Ord 

 

Where are you submitting the port? Is this on the port form?

 

Does the transaction number you’re using begin with a “4”? This can be found in your order completed or welcome to iD Mobile email(s).

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?