Hi I’ve been trying for 2 days now to enter my pac code and the other details, it’s telling me there is an issue with the information I have submitted.
I didn’t set up to switch when I applied for id mobile, I’ve done everything correct! I need to keep my current number it’s very important.
can I please get some help.
+9
Have you tried submitting your PAC through an advisor using the iD online Live Chat service,
You could also do this by contacting iD support via a private message on social media.
+4
Hi
Does the transaction number you’re using begin with a 4?
If not, you’ll need this, this is found in the “Welcome to iD” email that’s sent around dispatch of the device.
If you don’t have this or do and still need support on this, let us know so we can get in touch.
Tom
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