Question

PAC CODE ERROR

  • 30 December 2023
  • 1 reply
  • 41 views

Good afternoon.

Trying to transfer my numberĀ using PAC code from Lebara.

Getting the error message: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

Not sure I have the correct transaction number, it starts with with CLC then 9 digits.

Any help much appricated.

Thanks


1 reply

Userlevel 7
Badge +4

Hi @LoydEĀ 

Ā 

It would appear that you may be using the incorrect transaction number, do you have the email with the subject ā€œWelcome to iDā€?

Ā 

This should contain your transaction number beginning with the number 4.

Ā 

If you donā€™t have this, please let us know.

Ā 

Tom

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