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PAC code error

  • 24 February 2024
  • 3 replies
  • 97 views
B
Rank

Attempting to enter my PAC code and recieve an error message, both on desktop and the app. I have a double checked all details are correct. 

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Best answer by Tom 24 February 2024, 18:23

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3 replies

Tom
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Userlevel 7
Badge +4

Hi @BeccaHigs 

 

Does the transaction number you’re using begin with a 4?

 

If not this should be found in the “Welcome to iD” email we’ve sent, if you don’t have this or it still isn’t working, please let us know so we can get in touch.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

Perfect, thank you! All sorted.

Kash
Rank
Userlevel 7
Badge +7

@BeccaHigs,

You’re Welcome.

Glad to hear that it’s been resolved.

Please get back to us if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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