Hello,
I’m trying to submit a PAC request via the online form. (https://switching.idmobile.co.uk/customerPortIn)
I've checked all the fields and the information is correct however I keep getting an error:
“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.
If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.”
I’ve resorted to posting this here as the Chat support is also not working even though it should be live.
Please can someone get back to me.