Question

PAC code not recieved

  • 12 October 2023
  • 2 replies
  • 25 views

Hi, 

I cancelled my ID contract because I wasn’t getting good signal. I wanted to change to a one month only contract to see how ID is for a month or two but, I was told I would have to order a new sim. I went on my account today and I wasn’t able to do anything. I can’t even top up like I was told. I cannot contact anyone as my contract has ended. I  now want a PAC code, but, I have no option on my account to get a PAC code. The number I text for a PAC code asks me for PAC along with my DOB. I haven’t still received the PAC code. 


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2 replies

Userlevel 8
Badge +9

Have you registered for another iD online account to use with your new iD SIM card @Safa123?

An iD online account can only be linked to one iD SIM card - iD Mobile don’t allow multiple SIM cards to linked to one online account.

 

Userlevel 7
Badge +7

Hi @Safa123,

Welcome to the Community!

Just checking if you still require assistance with this?

If so, please get back to us here.

 

Kash

Why iD Mobile?