Question

PAC code not transferred on date

  • 24 July 2023
  • 5 replies
  • 65 views
Ian R
Rank
Userlevel 1

I provided my PAC code for my number to be transferred 22/07/23. As this was a Saturday I had a message saying it would be transferred today, Monday 24th. Its now 21.05hrs and the number still hasn't been transferred and I am now paying for 2 separate contracts. When will this be sorted?

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

Unfortunately @Ian R, sounds like the message you received was incorrect.

The published iD Mobile timescales for PAC processing are: 

Your switch should happen on Tuesday 25-Jul-2023 @Ian R - number transfers are not immediate, so there might been several hours between your old provider’s SIM becoming inactive, and the number you want to keep working properly with your iD SIM card.

Ian R
Rank
Userlevel 1

Andewhite that's great thankyou. Sheds a Bit of light on the situation. I'll give it till Wednesday then b4 I contact iD mobile direct. Thanks again for the info 👍

Tom
Rank
Userlevel 7
Badge +4

Hi @Ian R 

 

If the port was scheduled for 24/07/23 we’d have expected it to be completed by 10pm on that date, how are you getting on?

 

Tom

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Ian R
Rank
Userlevel 1

Thanks Tom. It was all ported across by the end of the following day.

Mohammed
Rank
Userlevel 7
Badge +10

Thanks Tom. It was all ported across by the end of the following day.

Glad to hear that!

 

Mohammed

 

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