Question

PAC code not working

  • 11 November 2022
  • 2 replies
  • 61 views
L
Rank

I am trying to port my number to iD, but I keep getting an error message when trying to submit the form. 
All of my information is correct.

 

This is the message:

 

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.“

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Lucy p, when you can’t submit your old provider’s PAC online, you can give your PAC to iD by getting in-touch using one of the options below:

  1. Send iD a private message on facebook (using Messenger).
  2. Send a DM (direct message) to iD on Twitter.
  3. Chat online at https://idmobile.co.uk/live-chat - the iD agents work 9am - 8pm weekdays (and 8am - 6pm at weekends).

Out-of-hours messages on facebook, or Twitter, are picked-up when the social media team next start work.

Good luck @Lucy p. 

 

Kash
Rank
Userlevel 7
Badge +7

@Lucy p,

We hope that you got this resolved, however if you still require assistance please let us know here and we will help you out.

 

Kash

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