I’ve switched from O2 to ID mobile and I’m unable to change my old number to my new phone. I have entered my PAC code, old number and new number into the ID mobile PAC code system and it isn’t working. Every time it says there’s an error. I’m not sure why all the details are correct. Could use some help.
Best answer by Mohammed
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+9
Are you using the iD app, or your My iD Account online to submit your PAC (from O2)
+10
I’ve switched from O2 to ID mobile and I’m unable to change my old number to my new phone. I have entered my PAC code, old number and new number into the ID mobile PAC code system and it isn’t working. Every time it says there’s an error. I’m not sure why all the details are correct. Could use some help.
Hey
Make sure that the transaction number is the one beginning with 4 and not the CLC one.
This will be on your welcome email titled Welcome to iD
Check spam/junk folders also.
If you still have issues, let us know here.
Mohammed
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