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PAC Code urgent request for help

  • 18 January 2023
  • 2 replies
  • 89 views
G
Rank

Hi I have just moved to ID from Vodafone. I want to keep my old number so have used the ID online form to use my PAC code from Vodafone. 

 

Every time I complete the form (all answers are correct) it says:

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

 

Please can someone help me. I have contacted Vodafone and the PAC code is correct. I don’t know what to do.

 

Thanks.

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Best answer by andewhite 18 January 2023, 12:55

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andewhite
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Userlevel 8
Badge +9

Your transaction number must start with “4” @gregspencer23.

It can be found on your invoice, which should have been with your order items.

Alternatively, register for your iD Mobile My iD Account online, and submit your PAC from your online iD account.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @gregspencer23 

 

Have you tried the above from @andewhite? A welcome email should contain the correct transaction number beginning with “4”.

 

Please let us know if you have further issues so we can assist.

 

Tom

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