Question

PAC number not working

  • 5 December 2023
  • 6 replies
  • 68 views
Joseph David Giovanni Pilgrim
Rank

Put in all the right details and it's coming up with something went wrong? No idea why though. Please help. 

6 replies

andewhite
Rank
Userlevel 8
Badge +9

Did you give iD your PAC at the point-of-purchase? 
 

Joseph David Giovanni Pilgrim
Rank

No I didn't so I'm trying to do it now. I ordered the sim today and didn't have the PAC at hand from Vodafone. I want to do it now but won't work? 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Joseph David Giovanni Pilgrim, in that case try one of the following options to talk to iD support and get an agent to process your PAC instead:

  • Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
  • By private message using Facebook Messenger.
  • By X (formerly Twitter) DM.

The agents work until 8pm on weekdays (6pm at weekends). 

Joseph David Giovanni Pilgrim
Rank

Yeah I've messaged on Facebook, Instagram and waiting on live chat now but the wait is very long. Not good customer service in my eyes

andewhite
Rank
Userlevel 8
Badge +9

Perhaps not @Joseph David Giovanni Pilgrim, although IMO iD Mobile seem to be a no-frills service provider, with under-resourced customer support. 

Elsewhere in this forum, iD staff have said they do aim to reply to private messages on social media within 1-hour. 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Joseph David Giovanni Pilgrim 

 

Does the transaction number you’re using begin with a “4”? This can be found in your “Welcome to iD” email, if not.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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