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PAC Submission Form states "There's an issue with the info you've submitted"

  • 10 November 2022
  • 5 replies
  • 261 views
I
Rank

Hi there, 

Trying to port my number from EE to ID today, and despite checking all the information I’ve been given many times, the submission form says the following:

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again”.

I’ve seen advice on here that I should try inputting my surname in upper case (done that) and that my transaction number should begin with a 4. It doesn’t, it begins with a 1, and this is the number that appears on my documentation that has been provided by ID.

Any ideas anyone? I assume that if I can’t submit the form with my PAC Code, then I can’t transfer my phone number.

Many thanks

   

 

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Best answer by David Costes 10 November 2022, 21:43

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5 replies

D
Rank

Experiencing exactly the same issue.  Not a great start to life with ID Mobile

Mohammed
Rank
Userlevel 7
Badge +10

Hello @David Costes  and @Ian Eggbert,

Register for an iD account on https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount if not already done

(you’ll need to pop the iD SIM in the phone to recevie the security code).

Once done, log-in 

Click My Services

Keep your number

You can then submit this here.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

I’m having the same issue - can anyone help?

D
Rank

I contacted the iDMobile support team via a direct message on Twitter.  They were great & sorted the problem for me.

Kash
Rank
Userlevel 7
Badge +7

@David Costes,

Glad to hear that the issue has been sorted.

If you do require any further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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