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PAC "there is an issue with the information you've submitted."

  • 20 January 2023
  • 3 replies
  • 165 views
SJR
Rank

Hi - I’ve read all the hub and help advice.

Despite being certain that all the info I am entering in the form is correct, it keeps saying:

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

 

I have registered for an online ID account as suggested by some of the help replies but I have explored every last inch of the account details and all sub sections and genuinely cannot find anywhere where I could input this information.

 

If someone could help point me in the right direction to get this sorted, I would be grateful as I have been paying for my old mobile for a few months now as well as my new ID and would like to cancel the old one ASAP

Many thanks

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Best answer by Mohammed 20 January 2023, 16:41

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @SJR,

It might be the transaction number.

Enter the one that begins with 4 which is found on the Welcome Email.

Check spam/junk folders also as it sometimes filters into there.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
SJR
Rank

Thank you so much - that was in fact it!
I looked everywhere for that blasted number and your clue regarding the ‘beginning with a 4’ was finally the key.
Until that point, I assumed the 9 digit account number was it as it was the only thing that I could see!

Mohammed
Rank
Userlevel 7
Badge +10

No problem @SJR  glad to hear you got there in the end!

If you need any further help, give us a shout here.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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