Pac transfer issues

Hi there,

I’ve recently purchased an Iphone 15 Pro Max from ID and am having some issues.  I was transferring from EE, and when I transferred my data over before my EE contract ended, my phone asked if I wanted to create an Esim to keep my number. Thinking this was part of the process I accepted, but i’ve received a text from ID telling me my number has been transferred and now I still have no signal. I understand that ID mobile do not use Esims, so am a bit concerned.

 I’ve followed all the reset steps (turn imessage on and off, delete the temporary number and put the one I want in etc) but am still having issues. I was told to go to a curry’s store to find out the issue, but is there anything I can do to fix it myself? Cheers