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password reset is useless

  • 25 January 2022
  • 1 reply
  • 257 views

Userlevel 1

Trying to reset the password on the phone but id mobil app keep say the following "Oops sorry you have used a special character" even though I haven't used any special characters, is there an fault with the app?

 

I have tried passwords with letters, number, caps, a mix of 2 and three of these, different lengths, 8 digits etc.  I have come to the point where I nearly threw it out the window, this is very fraustrating.

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Best answer by KieranC 25 January 2022, 16:27

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Userlevel 4
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Hi @Stephen Ingerson ,

Seems strange that one. I’ll reach out to you in private message so I can try and replicate your problem.

Cheers

Kieran

Why iD Mobile?