Question

payment date

  • 3 September 2023
  • 1 reply
  • 26 views
K
Rank
Userlevel 1

Good day, I've set my payment date to the 14th of every month... Why am I been getting deductions before the day I get paid? I'm now being suspended because I don't pay on the 2nd of each month. I need this sorted out as I requested this 3 months ago and every month ID mobile still deducts on the 2nd instead of the 14th and then suspended me for two weeks.

 

I have cancer and I need means of communication in case of an emergency. 

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1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Kim Brook 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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