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payment plan price query

  • 21 June 2023
  • 2 replies
  • 43 views

Hi, when I signed up in August last year I agreed to £36.99 pm but my bills are coming in 20% higher at over £41 pm. I’ve checked and this doesn’t include any extras /add on costs. 
I would guess there has been an annual price increase during this period, but surely not 20%. Can you please advise 

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Best answer by andewhite 21 June 2023, 10:41

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Userlevel 8
Badge +9

Okay @Suzy Doutch, the terms & conditions for your contract have the following section: 

Your £36.99/month will have increased to £41.95 in April given the RPI in Feb ‘23 was 13.4%.

There’s more about this online at https://idmobile.co.uk/rpi

 

Userlevel 7
Badge +4

Hi @Suzy Doutch 

 

As mentioned above RPI or CPI rates will have applied to your iD Mobile plan if you have a device plan.

 

Plans that agreed to RPI rates will have gone up 13.4% and CPI rates have gone up by 14%.

 

I’d recommend the above from @andewhite for full details.

 

Tom

Why iD Mobile?