Question

phone and sim but no account

  • 29 March 2024
  • 1 reply
  • 13 views
Gary Carter
Rank

My wife is trying to join ID she has received a phone and sim card, her number has not been transferred when speaking with live chat they informed her she has no account.  She was also informed the number provided is not an ID mobile number any help would be appreciated 

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Gary Carter,

We are sorry to hear about this.

Please can you request the account holder to get in touch with us directly.

We can only look into account related queries with the account holder.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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