phone cap

  • 27 June 2023
  • 2 replies
  • 19 views
Ashley Aquilina
Rank

Hello my phoned is capped 

and I’m abroad and need to make a phone call to Uk from my U.K. sim please can we change the cap 

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2 replies

WelshPaul
Rank
Userlevel 8
Badge +6

You can set your Bill Cap and adjust it if and when you need to via the iD Mobile App or by logging in online via My Account. Just adjust your cap on the Settings page. Your Bill Cap can be set anywhere between £0 and your credit limit (a pre-decided limit decided based on your credit check at the time of starting your iD Mobile plan). 

Tom
Rank
Userlevel 7
Badge +4

Hi @Ashley Aquilina 

 

Have you tried the above from @WelshPaul with changing the bill cap on the iD Mobile app/website?

 

If you haven’t registered already you may need to do so.

 

Tom

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