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phone number not moved over

  • 26 January 2024
  • 4 replies
  • 80 views
M
Rank
Userlevel 1

Hi

I changed over to ID mobile last week & arranged for my old number to transfer over on the 25th (yesterday) using PAC My old contract was cancelled yesterday however my old number hasn’t transferred across yet, is there something I need to do to sort this?

TY

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Best answer by andewhite 26 January 2024, 14:24

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you spoken to iD support by online Live Chat, @Miss Pickles? 

Get help & support with your switch at https://idmobile.co.uk/live-chat - advisors work until 8pm weekdays (6pm at weekends).

M
Rank
Userlevel 1

Thank you for replying.  I’ve contacted iD support Live Chat.  Problem with Three handing over my number etc.

andewhite
Rank
Userlevel 8
Badge +9

Hopefully iD can get your switch completed, @Miss Pickles - OFCOM switching rules make iD Mobile 100% responsible for getting the switch done correctly and on-time. 

🤞

Tom
Rank
Userlevel 7
Badge +4

Hi @Miss Pickles 

 

Glad to hear that the live chat were able to help here, please let us or them know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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