Solved

phone order

  • 20 April 2023
  • 9 replies
  • 128 views
E
Rank

Hi I have ordered a phone but not received confirmation just wondering if it’s gone through, my order number is 

 

 

icon

Best answer by Ewan137 27 April 2023, 12:43

View original

9 replies

Mohammed
Rank
Userlevel 7
Badge +10

Just checking if you received an update on your order?

because iv not received anything yet.

4 days now.

Hey @stejones30,

What is it that you ordered? was it a handset contract or SIM only?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank
Userlevel 1

many thanks

 

andewhite
Rank
Userlevel 8
Badge +9

If you’ve ordered a SIM only plan from iD Mobile, it takes 3-5 working days (i.e. Mon-Fri), from the date of dispatch, before your order’s likely to be delivered @stejones30. 

If you’ve been waiting longer than this, your item(s) might have gone missing in-transit @stejones30.   

S
Rank
Userlevel 1

i think the order was with u switch.iv got order number ect.

andewhite
Rank
Userlevel 8
Badge +9

Just checking if you received an update on your order?

because iv not received anything yet.

4 days now.

Not sure @Ewan137 had their order accepted @stejones30 - it looks like their order was rejected, so they bought from another service provider. 

S
Rank
Userlevel 1

Just checking if you received an update on your order?

because iv not received anything yet.

4 days now.

Mohammed
Rank
Userlevel 7
Badge +10

No problem, thanks for letting us know @Ewan137,

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank

Yes I received one I was denied a phone contract so I went with a different provider 

Kash
Rank
Userlevel 7
Badge +7

Hi @Ewan137,

Welcome to the Community!

Just checking if you received an update on your order?

If you still require assistance, please let us know.

It’s always worth checking your junk emails as emails can sometimes be sent there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?