Phone stolen - Trying to order replacement sim but chat not working

Okay @Leena Shaikh, have you tried contacting the iD social media customer support team on facebook (using Messenger), or Twitter (by Direct Message), about your iD account and replacement SIM card?

FYI, out-of-hours messages on social media are picked-up when the social media team next start work.

Good luck @Leena Shaikh. 

Okay @Leena Shaikh, you don’t need your phone number to contact iD Mobile privately on facebook, or Twitter.  

The iD agent in the social media customer support team will be able to find your iD account and help you with your phone number.

Oh dear @Leena Shaikh, two-factor sign-in is great when you’ve got your phone but a nightmare if you haven’t.

You can buy a replacement SIM card in-store from Currys, or Carphone Warehouse, for £5 - otherwise you are stuck trying to use the iD live chat service.

Good luck @Leena Shaikh. 
🤞🤞🤞

@Nikhil P  Hi just went and bought a replacement sim. How do I activate it?

Hey @Leena Shaikh,

You can also activate your replacement SIM online - you’ll need access to the email address that is registered with iD Mobile as we’ll send you an OTP. If you’re unable to access your email address @Mohammed or @Kash will be able to assist you. 

Hopefully you get back up and running shortly. 

Thanks,

Nikhil

Hey @andewhite, 

This comes back to the My Account issue you raise earlier (which we’re still looking into). Although both URLs work, and take you through the same process - it appears as though the way you access the page i.e - via the idmobile.co.uk navigation bar or direct determines what URL you see. 

Hope that clears things up a little. 

Thanks,
Nikhil